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The CAA Salary and Benefits Survey 2021 is available at this link.

Report Table of Contents

Community Action Agency Salary and Benefits Survey Report 2021

By the Center for Community Futures

Introduction   6

Report Format 7

Comparing Salaries Locally  8

Section A: Overview and How to Read the Salary Charts  9

Part I. Service Delivery Area  9

Part II. Agency Type: Public or Private Non-Profit 10

Part III. Agency Size (Number of Full-Time Equivalent Employees) 11

Part IV. Agency's Total Budget 12

Part V. Federal Region  13

Part VI. Surveys Received by State  14

Definitions of Statistical Properties  15

Notes on the Following Salary Charts  16

Section B1: Salary Charts, Hourly  17

Accountant, Certified  17

Accountant, Non-Certified  18

Administrative Assistant 19

Bookkeeper 20

Case Management Supervisor 21

Case Manager/Family Self-Sufficiency Worker 22

Community Coordinator 23

Community Service Director 24

Contact Tracer 25

Cook  26

CSBG Coordinator 27

Day Care Director 28

Deputy Director/Vice President 29

Driver 30

Economic Development Specialist 31

Energy/Weatherization Director 32

Executive Director 33

Executive Secretary  34

Family Self-Sufficiency Supervisor 35

Finance/Fiscal Director 36

Grant Writer 37

Head Start Director 38

Head Start Program Area Coordinator 39

Head Start Program Area Manager 40

Head Start Teacher With Degree  41

Head Start Teacher Without Degree  42

Health Screener 43

Housing Director 44

Housing Navigator 45

Human Resources/Personnel Director 46

Human Resources/Personnel Manager 47

Janitor/Custodian/Maintenance Worker 48

LIHEAP Eligibility Worker 49

Office Manager 50

Outreach/Intake Supervisor 51

Outreach/Intake Worker 52

Receptionist 53

Rental Assistance Staff  54

Shelter Staff  55

Transportation Director 56

Typist/Clerk  57

Weatherization Crew Lead  58

Weatherization Director 59

Weatherization Energy Auditor 60

Weatherization Intake Specialist 61

Weatherization Program Manager 62

Weatherization Quality Control Inspector 63

Weatherization Retrofit Installer 64

How They Stack Up: Comparing Positions and Average Hourly Pay Rates  65

Section B2. Salary Charts, Annual Salaries  66

Accountant, Certified  66

Accountant, Non-Certified  67

Administrative Assistant 68

Bookkeeper 69

Case Management Supervisor 70

Case Manager/Family Self-Sufficiency Worker 71

Community Coordinator 72

Community Service Director 73

Cook  74

CSBG Coordinator 75

Day Care Director 76

Deputy Director/Vice President 77

Driver 78

Economic Development Specialist 79

Energy/Weatherization Director 80

Executive Director 81

Executive Secretary  82

Family Self-Sufficiency Supervisor 83

Finance/Fiscal Director 84

Grant Writer 85

Head Start Director 86

Head Start Program Area Coordinator 87

Head Start Program Area Manager 88

Head Start Teacher With Degree  89

Head Start Teacher Without Degree  90

Health Screener 91

Housing Director 92

Housing Navigator 93

Human Resources/Personnel Director 94

Human Resources/Personnel Manager 95

Janitor/Custodian/Maintenance Worker 96

LIHEAP Eligibility Worker 97

Office Manager 98

Outreach/Intake Supervisor 99

Outreach/Intake Worker 100

Receptionist 101

Rental Assistance Staff  102

Shelter Staff  103

Transportation Director 104

Typist/Clerk  105

Weatherization Crew Lead  106

Weatherization Director 107

Weatherization Energy Auditor 108

Weatherization Intake Specialist 109

Weatherization Program Manager 110

Weatherization Retrofit Installer 111

Insufficient Salary Data  112

How They Stack Up: Comparing Positions and Average Annual Salaries  113

Other Positions  114

Section C: Fringe Benefits and Leave  117

Health Insurance, Single Coverage  117

Health Insurance, Dependent/Family Coverage  121

Dental Insurance, Single Coverage  124

Dental Insurance, Dependent/Family Coverage  127

Life Insurance  130

Disability Insurance, Short-Term 133

Disability Insurance Coverage, Long-Term 136

Retirement Benefits  138

Tuition Reimbursement 143

Career Development Reimbursement (other than for Tuition) 145

Vision Insurance, Single Coverage  147

Vision Insurance, Dependent/Family Coverage  150

Other Insurance Benefits  153

Quick Look at Fringe Benefits  155

Vacation Leave  158

Sick Leave  159

Combined Leave Days  160

Section D: Personnel Policies/Practices  161

Number of Employees and FTEs  161

Professional Liability (“Errors and Omissions”) Insurance  162

Paid Holidays  165

Paid Holidays Per Year At a Glance  166

Paid Maternity Leave  167

Workweek Hours  168

Flex Time  171

Job Sharing  173

Flex Time and Job Sharing Compared  173

Mileage Reimbursement Rates  174

Exempt and Non-Exempt Employees  175

Cost-Of-Living Pay Increases  176

Merit Pay Increases  179

Merit Pay Increases and COLA Compared  181

Gain Sharing/Profit Sharing  183

Amounts Paid to Auditors, Attorneys, and Program Consultants  184

Fringe Benefits Percentage of Salaries-and-Wages Budget 188

Personnel Policies - When Were They Last Updated?  190

Wage Practices/Fringe Benefits - When Were They Last Updated?  192

Difficulties in Recruiting  194

Section E: Comparison to Previous Salary Reports  204

Credits  205

The CAA Salary and Benefits Survey Report 2021 is organized in five sections:

Section A provides an overview of the national totals as well as how to read the salary charts. The last page in Section A provides definitions of terms used throughout the Report.

Section B includes both annual salary and hourly pay rate charts for 49 key positions in community action agencies. The wage charts show for each position the national average, count, minimum, and maximum salaries for each of five main categories:

* Agency Type (Private or Public);

* Agency Size (Number of Full-Time Equivalent Employees);

* Agency Budget;

* Type of Service Delivery Area (Urban, Rural, or Mixed); and

* Federal region.

Free preview of a pay rate chart from this Report:

CAA Hourly Pay Rates for Entry-Level
CSBG Coordinator

                                                            Count                     Average           StdDev             Minimum    Maximum

Total:                                              32                          $23.63             $10.34                    $12.63           $61.47

Agency Type

 Private                                             25                           23.57              10.57                    12.63              61.47

 Public                                                 6                            24.45              11.11                    15.00              44.86

 No data                                              1                           20.37                                                 20.37              20.37

Service Area

 Urban                                                5                            29.54              18.26                    16.50              61.47

 Rural                                                14                           21.11                5.78                    13.97              29.50

 Mixed                                              13                           24.08              10.32                    12.63              44.86

Total Budget

 $1M to $2.9M                                  1                           18.80                                                 18.80              18.80

 $3M to $4.9M                                  3                            15.50                0.87                    15.00              16.50

 $5M to $6.9M                                  3                            24.02                5.96                    17.68              29.50

 $7M to $9.9M                                  6                            29.88              17.51                    15.00              61.47

 $10M to $15.9M                              9                            20.89                5.38                    14.22              28.43

 $16M to $20.9M                              2                            19.41                0.35                    19.16              19.66

 $21M to $30.9M                              5                            29.28              11.50                    13.97              44.86

 $31M+                                               2                            23.00              14.67                    12.63              33.37

 No data                                              1                           20.37                                                 20.37              20.37

Agency Size/FTEs

 11 to 35                                             9                            24.84              14.44                    15.00              61.47

 36 to 80                                             1                            15.00                                                 15.00              15.00

 81 to 120                                        10                           25.91                6.79                    17.00              37.45

 121 to 180                                        4                            19.29                3.74                    14.22              23.17

 181 to 250                                        4                            18.46                5.44                    13.97              25.67

 251+                                                  3                            30.84              16.52                    12.63              44.86

 No data                                             1                            15.00                                                 15.00              15.00

Region

 1                                                          1                            19.38                                                 19.38              19.38

 3                                                     2                            30.56                3.97                    27.75              33.37

 4                                                   10                           24.46                8.12                    12.63              37.45

 5                                                     9                            19.43                4.61                    14.22              28.43

 6                                                     4                            20.38                6.84                    13.97              26.88

 7                                                     3                            17.31                2.92                    14.55              20.37

 8                                                     1                            44.86                                                 44.86              44.86

 9                                                     2                            38.99             31.80                    16.50              61.47

There are both Hourly and Annual pay rate charts for each of the 49 CAA positions in this Report.

Section C provides info on CAA fringe benefits, vacation leave, sick leave, and other personnel practices.

Section D shows the totals and averages for personnel practices like paid holidays, workweek hours, mileage reimbursement rates, and others.

Section E provides a comparison of the changes since our previous surveys.

For agencies that participated in the survey, the cost of the Report was reduced.

• To order the CAA Salary and Benefits Survey Report 2021 at the non-participant rate use our online order form. 

Click here to proceed to this year's survey -- CAA Salary and Benefits Survey 2023